What has happened to Scream 5

[NickNewark]

@caesarome @The option to cancel it is not there, it just says payment failed when I click on it with the option to purchase it again! 

[caesarome]

Did you contact Sky Store support as I think that is all you can do now ?

[NickNewark]

@caesarome im trying through live chat, but can't connect yet .....

[mike+simmonds]

When the same happened to me @NickNewark with "no way home" they (Skystore) told me to treat the preorder as having failed, ignore the preorder and buy it again as if I was starting afresh. 

[MartinV1302]

 

I still haven't got access to scream 5, still classed as a pre-order with no option to buy. This is an absolute joke! I've literally been trying to get through on the live chat since the 21st and it's never been available! I will never pre-order a film again! 

Can the person from sky who keeps commenting on this forum at least tell me what the hell I'm supposed to do. When I got an email back about this enquiry several days ago all it said was this would be available on the 30th but here we are still waiting. 

[caesarome]

@MartinV1302 

Have you seen the post above yours from @mike+simmonds in his reply to another member who has had the same problem as you ?

[MartinV1302]

Yes but I don't have the option to just purchase it again. Even if I look under the "New to buy" section, when clicking on the film it's still marked as a pre-order

[NickNewark]

@mike+simmonds Thanks for the info. I've dropped them an email to clarify, but I'll probably just re order it. 👍

[caesarome]

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@MartinV1302 wrote:

Yes but I don't have the option to just purchase it again. Even if I look under the "New to buy" section, when clicking on the film it's still marked as a pre-order

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In that case @MartinV1302 you will also need to contact Sky Store support via an option here:

https://www.skystore.com/help/contact-us

[MartinV1302]

All sorted! Had to contact sky so they could cancel the pre-order so then I could just go ahead and purchase the film normally. 

[Stuey7219]

Went into order tracking but only showing 3 films of all the ones I've ordered ! Won't let me cancel the preOrder to get scream??

[MartinV1302]

@Stuey7219 if you contact them directly they will be able to cancel the pre-order at their end which means you will then be able to purchase it. 

[Greg+D+A]

After all the fiasco of waiting for scream 5 to appear after purchase I eventually got it. Then 2 months later I switched to skyglass and scream5 is the only movie I have purchased that is missing from my purchase list.😆

[caesarome]

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@Greg+D+A wrote:

Then 2 months later I switched to skyglass and scream5 is the only movie I have purchased that is missing from my purchase list.😆

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I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[Hammers40]

Mine says purchased but I can only view the trailer