This discussion topic has been answered Discussion topic: What chance a refund on a movie thanks to absymal slow download?

This message was authored by: Chodley · ‎02 Jan 2022

Bought No Time to Die tonight and it was painfully slow (not the movie, the download 😉). 3% in 20 minutes. So I gave up on it and bought it on Amazon Prime instead which worked fine.

Anyone ever managed to get a refund out of Sky for a situation like this?

This message was authored by: caesarome · ‎02 Jan 2022

@Chodley

All you can do is to contact Sky Store support, live chat starts at 11am:

https://www.skystore.com/help/contact-us

@DipDipDipam

I think that only applies to rentals ordered via a Sky box.

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This message was authored by: TechmanagerMal · ‎02 Jan 2022

@Chodley wrote:
Bought No Time to Die tonight and it was painfully slow (not the movie, the download 😉). 3% in 20 minutes. So I gave up on it and bought it on Amazon Prime instead which worked fine.

Anyone ever managed to get a refund out of Sky for a situation like this?

I would run this test to see if it reveals whats wrong with your broadband - Broadband check | Sky.com
Report it to Sky and discuss a credit

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.

This message was authored by: DipDipDipam · ‎02 Jan 2022

I'm sure you only get charged when you start viewing the movie, not when you start downloading.

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Sky q 2tb HDR, ultrafast 150mb, 4 mini boxes, Asus Zenwifi xt8 mesh WiFi x 2
Full sky package except kids & bt sport
Samsung 65" QLED TV with 6500k CRI 98 bias lighting and blackout blinds, Denon X3600h AVR, Dali Oberon 7 floor standing speakers, vokal centre speaker, Oberon on the wall rear speakers, c1 Atmos speakers, e12f subwoofer, Panasonic DPUB820 4k blu ray player, Chromecast with Google TV, Atacama Evo hifi rack and about £1000 worth of cables to go with it all

This message was authored by: caesarome · ‎02 Jan 2022

@Chodley

All you can do is to contact Sky Store support, live chat starts at 11am:

https://www.skystore.com/help/contact-us

@DipDipDipam

I think that only applies to rentals ordered via a Sky box.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: DipDipDipam · ‎02 Jan 2022

Ah okay, didn't realise it was buy and keep. Anyways it was probably cheaper via Amazon and better quality too as it'd have been proper HDR not HLG.

---------------------------------------------------------
Sky q 2tb HDR, ultrafast 150mb, 4 mini boxes, Asus Zenwifi xt8 mesh WiFi x 2
Full sky package except kids & bt sport
Samsung 65" QLED TV with 6500k CRI 98 bias lighting and blackout blinds, Denon X3600h AVR, Dali Oberon 7 floor standing speakers, vokal centre speaker, Oberon on the wall rear speakers, c1 Atmos speakers, e12f subwoofer, Panasonic DPUB820 4k blu ray player, Chromecast with Google TV, Atacama Evo hifi rack and about £1000 worth of cables to go with it all

This message was authored by: Chodley · ‎02 Jan 2022

@TechmanagerMal will have a look at that but pretty sure there's nothing wrong with my broadband. Steam downloads on ethernet at ~33Mb (still deeply annoyed our local fttp provider reneged on my 1Gb order)

5 node wifi mesh. Closest one 3m from the skyQ box in the same room. -56dB signal strength.

Usually works fine but recently sky downloads have been slow at times.

Prime Video playback was absolutely fine and started instantly.

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