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Discussion topic: Unable to watch Sky Store on either Glass or Glass Air

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Message posted on ‎30 Jul 2025 07:12 PM

Unable to watch Sky Store on either Glass or Glass Air

I am currently unable to watch Sky Store on either my Glass or Glass Air TV's. How do I rectify this?

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Message posted on ‎30 Jul 2025 07:41 PM

Re: Unable to watch Sky Store on either Glass or Glass Air

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@JRC78 

Can you tell us what is happening when you try to use the app on either TV ?

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Message posted on ‎30 Jul 2025 08:37 PM

Re: Unable to watch Sky Store on either Glass or Glass Air

Hi. It just says that there are too many devices already using the app. I don't have anything apart from the puck on the device list so don't know what it's on about

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Message posted on ‎30 Jul 2025 10:16 PM

Re: Unable to watch Sky Store on either Glass or Glass Air

Posted by a Superuser, not a Sky employee. Find out more

@JRC78 

If you login in here does it show just this one puck:

 

https://www.skystore.com/n/adev/my-account/devices

 

Does it say this "You can add 1 more device this month." ?

 

If not does it say you can add one next month, so Friday ?

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