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Discussion topic: Unable to sign Up to Sky Store - Access Denied - Technical Error

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This message was authored by CatWalkPro This message was authored by: CatWalkPro

Unable to sign Up to Sky Store - Access Denied - Technical Error

Hello, I hope someone can help. I wanted to rent or buy a movie available on Skystore. in order to rent or buy one must sign up and log in.  But I am unable to sign up to Sky Store due to an error that says  "Access Denied You don't have permission to access "http: // skyid . sky . com / AK_PM_VPATH0/856922/288_Error . html"

There is also an error reference number quoted. I  restarted the PC and tried both Edge and Chrome browsers but it does not work.

I tried to call Customer services on a number I googled but this chat does not allow displaying numbers, (removed) However this number does not even ring, just cuts off before it answered. Who can help please? Thank you.

 

 

Moderator note: Removed phone number.

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to sign Up to Sky Store - Access Denied - Technical Error

Posted by a Superuser, not a Sky employee. Find out more

@CatWalkPro 

Are you using a VPN, if so try disabling it. 

Are you in the UK ?

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CatWalkPro
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This message was authored by CatWalkPro This message was authored by: CatWalkPro

Re: Unable to sign Up to Sky Store - Access Denied - Technical Error

Thank you.  I don't use a VPN tunnel. And yes I am located in the UK.

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to sign Up to Sky Store - Access Denied - Technical Error

Posted by a Superuser, not a Sky employee. Find out more

@CatWalkPro 

Is the Sky Go app on a device that is connected to your home Wifi, if so does a reboot of your broadband router fix this ?

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