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Discussion topic: Unable to purchase film on 1 of 2 boxes

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Avatar for LaurenC1982
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This message was authored by: LaurenC1982

Message posted on ‎04 Oct 2022 05:40 PM

Unable to purchase film on 1 of 2 boxes

I have two Sky+ boxes. On one of them, I am unable to record/purchase a chargable item. On the other, I have no problem so its no issue with my account. I can download On Demaond if FOC, but nothing chargable. Any ideas?

 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎04 Oct 2022 05:42 PM

Re: Unable to purchase film on 1 of 2 boxes

Posted by a Superuser, not a Sky employee. Find out more

@LaurenC1982  Sounds like the spend limit on the affected box needs resetting which requires a call to sky 


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Message posted on ‎04 Oct 2022 07:37 PM

Re: Unable to purchase film on 1 of 2 boxes

Posted by a Superuser, not a Sky employee. Find out more

@LaurenC1982 

If you don't want to call then get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

 

https://www.skystore.com/help/contact-us

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