Unable to download to Sky store app - straight to Download Paused

[Adrian1109]

Trying to download purchased movies onto new IPad, but all going straight to Download Paused and cannot get them to download

[caesarome]

If you are trying to access your Buy and Keep films via the Sky Store app on an Ipd then all you should need to do is to just login to the app as you should then see them.

[Adrian1109]

Thanks for the reply. Yes, I can see them, but can't download them to the IPad. I am assuming I would need to do this to be able to access them when offline (eg entertainment for an upcoming flight)?

[mike+simmonds]

Morning @Adrian1109 

Yes you are correct that you would need to download to view on a flight. 

I would check that you are logged in with the same Sky ID and It's probably worth deleting the Skystore app from your iPad and reinstalling it. 

other than those, at 11am the Skystore support team will be on live chat and they should be able to assist you. 

https://www.skystore.com/n/hcus/help/contact-us