Discussion topic: Unable to download a purchase a film l have bought

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I pre-ordered the Nun 2 & it keeps saying Download fail

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Try deleting/archiving the failed downloads before trying again.

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I'm having the same issue for the 2nd time with sky store. I am unable to delete and try again as there is only a 'lock' option. I have purchased another film and this downloaded with no issues. This is the 2nd time this has happened and Sky help is absolutely useless.

What device are you using @lunn2522 ?

Is this a buy and keep rather than a rental ?

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

It's a buy and keep. I have the 1tb Sky Q box and currently on hold with sky customer services

Apologies. Sky Q 2TB box and been with sky since I've moved out of the family home so been with them 15 years

Thanks for the info @lunn2522

If you haven't tried - might be worth accessing the movie on a phone using the Skystore app and selecting "send to box"

see if that forces it across

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

They have removed the film now from Sky Store so they must have made a mistake or something as it's been there until I have contacted Sky.

thanks for the help anyway!

Thanks @lunn2522

interesting 🤔

which movie was it?

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

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