@David+Hulf
It is a bit of a misleading message as usually it means your account has not been set up for` Sky Stores purchases but it is something that can be easily fixed so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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