Teen Titans Go! To the Movies

[Fireball+XL-5]

Not the biggest problem in the world but a few months ago Sky gave us free the film Teen Titans Go! To The Movies. Everything is fine other than the fact that when I log onto my library online on the sky store that film doesn't appear and if I search for it online it shows that I would have to buy it to watch it. However, it's showing up in my sky movies library on my sky box and I can watch it without problems on the TV. Has anyone found the same or have any idea why it might not show up in my library on the sky store?

[mike+simmonds]

hi @Fireball+XL-5 

you are quite right. It should show up in both. 

I'm  sure you've checked - but first thing is to ensure you are logged in to the same Sky account on your online library as the one linked to your main Sky account. 

I would also log out and log back in online to see if that generates an update.  

other than that - nothing really comes to mind - I don't see a special edition version / bonus version of that movie - so nothing to suggest you are looking at the wrong version online. 

possibly the easiest solution would be a livechat with the Skystore team who are open today till 7pm. This is a good link for them 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@Fireball+XL-5 

Are you using the correct login details to access your online account ?

[Fireball+XL-5]

Thanks both. I'm definitely using the correct log in details. All my other movies are showing online and I only have one set of login details. I've tried logging off and on again but still the same. As I said it's not a massive first world problem as the film itself wouldn't be the type that I would go out of my way to watch in the first instance but I just wondered what could be causing the anomaly.

[caesarome]

Your only option is to use the live chat as suggested by @mike+simmonds as it should be available now;

[mike+simmonds]

I realised @Fireball+XL-5 that I mistyped. The Skystore team are open till 7.30pm - not 7