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Discussion topic: Technical fault when trying to download a movie

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This message was authored by Tracey1169 This message was authored by: Tracey1169

Technical fault when trying to download a movie

I have tried to download a movie and I keep getting a technical issue and I now cannot find sky VIP in sky store on my tv
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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Technical fault when trying to download a movie

What sort of TV are you accessing the Sky Store app on?

Exiled in HH
Tracey1169
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This message was authored by Tracey1169 This message was authored by: Tracey1169

Re: Technical fault when trying to download a movie

Hi it is Hitachi

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Technical fault when trying to download a movie

Sky Glass TVs and LG's TVs are the only TVs that support the Sky Store app🤔

 

What sort of device are accessing Sky Store with?

Exiled in HH
Tracey1169
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This message was authored by Tracey1169 This message was authored by: Tracey1169

Re: Technical fault when trying to download a movie

I don't know what you mean I had the sky VIP button but now it's gone and when I press download on the movie it says there is a technical fault please try later and I have been trying for weeks. I have emailed sky but they have not responded 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Technical fault when trying to download a movie

Posted by a Superuser, not a Sky employee. Find out more

@Tracey1169 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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Tracey1169
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This message was authored by Tracey1169 This message was authored by: Tracey1169

Re: Technical fault when trying to download a movie

Thanks I will 

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