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Discussion topic: TV will not download a purchased movie

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Avatar for Sara333
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This message was authored by: Sara333

Message posted on ‎29 Oct 2025 02:47 PM

TV will not download a purchased movie

Cannot download my free VIP movie

 

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Avatar for MightyQuinn
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This message was authored by: MightyQuinn

Message posted on ‎29 Oct 2025 02:50 PM

Re: TV will not download a purchased movie

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sara333   Did you order it on your TV box? Sometimes purchases (even zero cost) are only playable on the type of device it was ordered on.

Welcome to the Sky Community Forum

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Message posted on ‎29 Oct 2025 04:17 PM

Re: TV will not download a purchased movie

Posted by a Superuser, not a Sky employee. Find out more

@Sara333 

Was your film a But and Keep one and if it is what is happening ?

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