Struggling to stream skystore purchases to tv

[Jord95]

Hello I'm struggling to stream sky store purchase I have to my tv please could you help me me with this please 

[mike+simmonds]

Hi @Jord95 

What device are you using ? Do you have a rental movie or a "buy and keep " 

[Jord95]

I've purchased a lot of buy and keep but won't let me stream for some reason 

[Jord95]

I've purchased a lot of buy and keep but won't let me stream for some reason I'm using iPhone 14 Plus and iPad which is 10th generation 

[mike+simmonds]

Hi @Jord95 

You can't use screen mirroring on an iPhone or IPad  to send  Skystore movies from a phone to your TV

have a look at the "ways to watch" list here to see if any of them are suitable for you 

https://www.skystore.com/n/hwtw/help/faq/ways-to-watch 

[Jord95]

Thanks for your help 👍

[caesarome]

The only way I can think of that you might be able to stream is if you have a Google Chromecast device plugged into your TV as then you should be able to do this via the Sky Store app or website,

[Exiled-in-HH]

@Jord95  Do you have a LG TV?

The Sky Store app is also available on Roku devices😉

Can you play your purchases on the iPhone or iPad using the Sky Store app?

[countryman69]

So how can I get a refund for the video I just paid for yet cannot watch on a decent size screen ie my Samsung TV

[caesarome]

@countryman69 

Why are you unable to view it or was it a rented film you purchased ?

[countryman69]

It is a rented film.  But they block mirroring to a TV ..as has been mentioned above

[caesarome]

Sky has a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[countryman69]

Thank you fir the link.   No-one there at the moment