Struggling to play rental on TV

[Sara129]

Hi,

I purchased a rental (Lion King) to watch on our TV but it won't let me use Sky Store. I have now come to realise it won't even support the screen sharing of Sky store.

Unfortunately we won't be able to watch the movie and I would like a full refund.

it is very disappointing that your app only works on certain TVs and this is not clear when you first purchase the movie

[mike+simmonds]

Hi @Sara129 

On here you are only chatting to other customers like yourself- you aren't chatting to Sky directly. 

My suggestion would be that you try to resolve this and get a refund from the Skystore support team. Live chat works well although for this you will probably need to get past the chat bot and reach a person. 

Here is a link for them - they are open now and till 7.30pm

https://www.skystore.com/n/hcus/help/contact-us 

[mike+simmonds]

You are right by the way @Sara129 that the terms of rentals aren't crystal clear - but they are there despite being a bit buried away in the terms and conditions 

We do see this a lot - you aren't the first. 

best of luck