Some Sky Store movies I bought are no longer on my Sky Q box

[MisterD]

I noticed a movie I bought on Sky Store is misssing in my purchases on my Sky Q box so I checked and have now found 3 are no longer there. They are all still in my library on the Sky Store app but nothing happens when I send them to my Sky Q box. The movies are still available to buy on the Sky Store when I search for them on my tv / Sky Q box but they show that I haven't purchased them yet they are also available and watchable / downloadable on my Sky Store app on my phone. I obviously want / need to send them to my sky Q box or make them available again somehow on that device. any help will be greatly appreciated. Thank you. The live chat is not working on the Sky Store page / app so I posted here.

[caesarome]

@MisterD 

The live chat is working for me:

https://www.skystore.com/n/hcus/help/contact-us

You will have to find a way to contact Sky Store support about this.

[MisterD]

thank you, the live chat is working now