Sky vip free movie not working

[lush+kitten]

Hi confirmed the free movie on the sky vip area on my phone and it basically says I can pick and choose a film and they would all cost nothing until I've picked one so basically one free movie. But when I go to the sky store they all cost money? Not one is available to purchase for free. I even checked the sky vip section of the movie store and they still costing money? How do I get a free film when it's not even working properly? 

[caesarome · Accepted solution]

@lush+kitten 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @lush+kitten 

The advice from @caesarome should resolve this for you - but just to check 

have you looked here 

https://www.skystore.com/n/mvse/sky-vip/sky-vip-gift?aid=629802c2-af79-429c-902d-1e7cd632b3f3 

when you are logged in to the same Skystore ID that you have been given the free movie for ? 

[Gra3]

sky vip free movies dose not work it's sat sorry not available so why offer free movie if not possible

[caesarome]

@Gra3 

What free film are you trying to access and on what device, Sky Q, Sky+ etc...