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Discussion topic: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone help?

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This message was authored by David010010 This message was authored by: David010010

Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone help?

Sky store wont let me sighn in? Just rented a movie and now cant watch it can anyone help

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

Posted by a Superuser, not a Sky employee. Find out more

Hi @David010010 

 

What platform are you trying to view this rental on ?  What device ? 

Assuming an app or online - what message do you get ? 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

David010010
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This message was authored by David010010 This message was authored by: David010010

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

Its a now tv stick. I am normally logged in all the time. It is just saying cant log u in at the moment try again

 

This message was authored by SueL1969 This message was authored by: SueL1969

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

Hi I am having the same issue with Now app. Can anyone tell what is going on?

So angry right now!!!

This message was authored by SueL1969 This message was authored by: SueL1969

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

Sky store won't let me sign in via Now. Anyone else having this issue?

 

Anyone know why?

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

Posted by a Superuser, not a Sky employee. Find out more

I don't  know if there is a wider site problem @David010010 (although I've not heard of others with the same problem today) 

 

*edit : looking like a wider issue *

 

My thought would be to power off your Now TV stick at the mains - leave it off for a minute then to power back on and reconnect.  Then try to log in again. 

Other than that you could try to get advice from the Skystore team here 

 

https://www.skystore.com/n/hlch/help/contact-us/live-chat 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by SueL1969 This message was authored by: SueL1969

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

@mike+simmonds @David010010 yes it must be a wider issue. Just spent most the night chatting to Now who say it's not down to them. It's down to Sky Store. I can sign in via my phone but not on any of my Now devices. Extremely p****d off. Can't talk to Sky Store now as live chat has ended so I'm hoping they sort it tomorrow. Relieved it's not just me though as I thought I was going mad!!!!

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

Posted by a Superuser, not a Sky employee. Find out more

Ah yes @SueL1969 

 

It's 8pm closing time for Skystore 

 

All I can suggest is the obvious point - that when you get through tomorrow you need to ask for a free 48 hour rental

 

You don't have a recent LG TV do you ? You can download Skystore on there if you do 


Or a Chromecast? 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by SueL1969 This message was authored by: SueL1969

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

@mike+simmonds no I don't unfortunately and I have work tomorrow so I cannot get to them until the afternoon which is frustrating. But when I do I will be moaning lol. I could watch on my phone but my 12 year old earlier was upset that he couldn't watch a film. Honestly, Sky have been a nightmare lately. It must be a problem with everyone that has Now for some reason. Let's hope they realise tomorrow before I lose it on live chat 😵

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store wont let me sighn in? Just rented a movie yesterday and now cant watch it can anyone h

Posted by a Superuser, not a Sky employee. Find out more

Hope you get through tomorrow afternoon @SueL1969 

 

On the link I posted earlier - the livechat is usually responsive

 

If it's unusually busy tomorrow you would guess that many customers have the same issue 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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