Sky store wont let me download free vip film says cant purchase

[anitaif]

Every time i try to buy from sky store on tv.  it says i cant purchase, also wont let me download any free vip films. But i can purchase on my phone app and send to box, is there  some setting on tv. I should go into as ive looked and nothing in my settings say its blocked for purchases

[caesarome · Accepted solution]

@anitaif 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us