Discussion topic: Sky store voucher redeemed but doesn't transfer to the Q box
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Message posted on 12 Oct 2022 04:57 PM
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Sky store voucher redeemed but doesn't transfer to the Q box
I have had two VIP Sky Store vouchers recently. I chose the first film Maverick Top gun. It shows as purchased in my tablet. It offers to transfer to my Sky Q box, confirms it is doing this. But it isn't on my Q box purchases were previous bought films are. Just done exactly the same thing today with Elvis.
Any ideas?
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Message posted on 12 Oct 2022 05:16 PM
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Re: Sky store voucher redeemed but doesn't transfer to the Q box
Has the Elvis film showed up under your purchases ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 12 Oct 2022 05:36 PM
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Re: Sky store voucher redeemed but doesn't transfer to the Q box
Yes it has
Message posted on 12 Oct 2022 05:51 PM
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Re: Sky store voucher redeemed but doesn't transfer to the Q box
On your Sky Q box -if you search for Maverick TopGun in Sky store
Does it show as Purchased - select to watch ?
if so - that should work
if it doesn't show as purchased - be careful not to buy it again
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 12 Oct 2022 09:19 PM
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Re: Sky store voucher redeemed but doesn't transfer to the Q box
If I log onto Sky Store on my two android devices both Elvis and Maverick are shown as purchased. However on my Sky Q they are not in my purchases. If I search for them in Sky Store they are asking for payment 🤷🏼
Message posted on 12 Oct 2022 09:31 PM
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Re: Sky store voucher redeemed but doesn't transfer to the Q box
Thanks for clarifying @Piink+Orange
When you login to your Skystore account on your android devices - and click on
"your name" then
"my account"
is the detail of your sky account correctly setup ?
other than that - it may be worth trying a livechat with the Skystore team (opens next at 11am)
here's a link
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 12 Oct 2022 09:48 PM
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Re: Sky store voucher redeemed but doesn't transfer to the Q box
OK thanks I will try that.
Message posted on 24 Oct 2022 04:00 PM
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Re: Sky store voucher redeemed but doesn't transfer to the Q box
For anyone else who had this issue. I contacted Sky support via chat. The problem was with my existing Sky Store profile. I had to create a new profile using another email address. They then credited back what I had spent on the two films. I bought them again via the new profile. They then downloaded onto my other devices no problem 😊
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