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Discussion topic: Sky store purchases not transferring to sky q box

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This message was authored by Bazzerc This message was authored by: Bazzerc

Sky store purchases not transferring to sky q box

I have recently purchased half s dozen or so movies from sky store, however every time I try to send to the sky q box, I get an error message - "aproblem occured (adp/hsts)".

 

What is this 'problem' and how can it be resolved?

 

Help please!


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This message was authored by allyoops This message was authored by: allyoops Answer

Re: Sky store purchases not transferring to sky q box

just an update ive got all the movies transferred to my Sky Q box in the last hour😀

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This message was authored by Tightscot This message was authored by: Tightscot

Re: Sky store purchases not transferring to sky q box

Same problem, went on the chat help and they told me it was system problem and they were working on it. That was on May 12th, issue still not resolved. 
Back on chat line tomorrow for an update 

 

This message was authored by RoisinMcNelis This message was authored by: RoisinMcNelis

Re: Sky store purchases not transferring to sky q box

Exact same problem. 

This message was authored by Princeyg This message was authored by: Princeyg

Re: Sky store purchases not transferring to sky q box

Yep taken my money 

But will not transfer to Q Box keep getting and error code

If they know there's a fault they should be at least let people know 

I could have bought a physical copy from amazon for the same price but I wanted to watch the film last night 

At least **bleep** Turpin wore a mask

This message was authored by debs2151977 This message was authored by: debs2151977

Re: Sky store purchases not transferring to sky q box

Same on my sky store, plus my movies won't show on sky q box under purchases tab. I've been on to sky store live chat and they are aware of problem and are looking into it. 

My set up

LG 65UH770V
Sky Q 2TB
1 x Sky Mini
Sky fibre unlimited
This message was authored by allyoops This message was authored by: allyoops

Re: Sky store purchases not transferring to sky q box

I'mhaving the same problem bought a load of films and not showing in my purchases only way i can watch them is on my computer cant send them to my sky box what is this problem and how long will it take to resolve the issue 

This message was authored by debs2151977 This message was authored by: debs2151977

Re: Sky store purchases not transferring to sky q box

When I asked they did not have a time of when would be sorted

My set up

LG 65UH770V
Sky Q 2TB
1 x Sky Mini
Sky fibre unlimited
This message was authored by angryguy This message was authored by: angryguy

Re: Sky store purchases not transferring to sky q box

hi i have the same issue as well bought two movies and wont send to sky q box and if i try amd watch on app says i have used up my device limit and must wait till 1st june to add another even though only have it on 3 things 

This message was authored by allyoops This message was authored by: allyoops Answer

Re: Sky store purchases not transferring to sky q box

just an update ive got all the movies transferred to my Sky Q box in the last hour😀

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store purchases not transferring to sky q box

Posted by a Superuser, not a Sky employee. Find out more

Thanks for confirming @allyoops 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by RoisinMcNelis This message was authored by: RoisinMcNelis

Re: Sky store purchases not transferring to sky q box

It seems to be working again now.

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