Sky store purchase not able to download to ipad

[Steve+Haycocks]

I have just purchased a film on sky store to watch offline when on holiday. I can see purchase and download but on recordings , it does give me option to download. Says the size of file? Tried iPhone 16, iPad Pro, iPad and all the same. Enough storage, cleared cache, latest iOS, archived, on/off and still the same. Not sure what else to do? Any help appreciated 

[mike+simmonds]

Hi @Steve+Haycocks 

Just checking, are you using the Skystore IOS app (rather than the Sky Go app ) ? 

[Steve+Haycocks]

I've got both. I can see them both. When I go into sky store - download - it just says download options HD 5.32gb

[Steve+Haycocks]

 

[mike+simmonds]

hi @Steve+Haycocks 

I can't see your photo yet but I assume you've posted a pic of the download 5.xx GB

Rather than click it briefly , try leaving your finger on the word Download for about 3 seconds, then remove your finger 

[Steve+Haycocks]

Thank you. No luck. Still not downloading 

[mike+simmonds · Accepted solution]

I've been trying mine @Steve+Haycocks and at first I'm experiencing the same as you on my iPhone 14. For me, if I press briefly on the word  ⬇️ Download (in blue)

that then brings up a second box with the word Download (in yellow) and the size of the file (in blue)

if I persevere a few times clicking on the file size box, after 3/4/5 attempts, it works. 

so I think it's the system rather than anything you are doing wrong. Try persevering doing the same press on the blue file size box. 

Edit: it works better for me if I click on the left hand side of the blue file size box