Sky store hasnt used my vouchers to pay for movie

[Deb42]

I have sky store credit on my account but it didn't use it to pay for my movie. Why?

[oldfella]

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@Deb42 wrote:

I have sky store credit on my account but it didn't use it to pay for my movie. Why?

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Hi @Deb42 

Best to contact Sky Store directly.
Live chat is available 11am - 7:30pm Monday to Saturday
https://www.skystore.com/n/hcus/help/contact-us

[mike+simmonds]

Hi @Deb42 

If you bought the movie on your Skybox, the cost is always charged to your monthly Sky account 

to use vouchers or credit - you have to buy the movie online or through an app. 

As @oldfella suggests, if this is what has happened (or if not, to establish what did happen) - you are best to chat to the Skystore team 

[Exiled-in-HH]

When Chat reports unavailable... try again a few minutes later and keep trying. There is limited number of connections available.

Or use the Email link to report the issue!

[Deb42]

Spoken to sky, all sorted now. Thanks guys x