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08 Sep 2023 11:30 AM
I have sky store credit on my account but it didn't use it to pay for my movie. Why?
08 Sep 2023 11:33 AM
@Deb42 wrote: I have sky store credit on my account but it didn't use it to pay for my movie. Why?
Hi @Deb42
Best to contact Sky Store directly.Live chat is available 11am - 7:30pm Monday to Saturdayhttps://www.skystore.com/n/hcus/help/contact-us
08 Sep 2023 11:36 AM - last edited: 08 Sep 2023 11:36 AM
If you bought the movie on your Skybox, the cost is always charged to your monthly Sky account
to use vouchers or credit - you have to buy the movie online or through an app.
As @oldfella suggests, if this is what has happened (or if not, to establish what did happen) - you are best to chat to the Skystore team
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
08 Sep 2023 12:02 PM - last edited: 08 Sep 2023 12:03 PM
When Chat reports unavailable... try again a few minutes later and keep trying. There is limited number of connections available.
Or use the Email link to report the issue!
08 Sep 2023 02:31 PM
Spoken to sky, all sorted now. Thanks guys x
No problem. Browse or search to find help, or start a new discussion on Community.
