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Discussion topic: Sky store film purchased in error

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This message was authored by: Lj36

Message posted on ‎11 Oct 2025 03:19 PM

Sky store film purchased in error

I purchased a film in error, I haven't downloaded yet, how do I cancel. There is no option to just delete 

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This message was authored by: mike+simmonds

Message posted on ‎11 Oct 2025 03:38 PM

Re: Sky store film purchased in error

Posted by a Superuser, not a Sky employee. Find out more

Is it a rental or a buy and keep @Lj36 

 

Also, what Sky platform did you buy it on? 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Message posted on ‎12 Oct 2025 01:40 AM

Re: Sky store film purchased in error

I got a buy and keep film, I haven't downloaded it or attempted to watch it. I used the Sky app

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Message posted on ‎12 Oct 2025 01:41 AM

Re: Sky store film purchased in error

I can't find any way to delete the film, any help would be appreciated.

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