Courchased Matilda. Not working

[caesarome]

Sky are working on it @Cecilia3456 as they are having some technical 

issues with this as everybody else who pre-ordered it has the same issue.

[mike+simmonds]

Hi @S.L.85 

We know Sky are trying to fix this today. 

I have seen another post where a customer asked for a refund and was refused - so it might just be worth hanging on and persevering with your existing order. 

[DincroftClan]

Not impressed at all. Pre order for a Matilda won't work. Sky are refusing refunds and believe "we're working on it" is acceptable. Absolute joke

[retox1980]

Another disappointed customer here! The lack of communication has been terrible.

[mike+simmonds]

I'm not speaking for Sky here @DincroftClan - just a personal opinion - I would imagine that if Sky meet their advert to release Matilda on the 8th they might choose to defend their position- but if not released today - I can't see how they can refuse a refund. 

hopefully it will be resolved very soon. 

[Wells90]

Why aren't we being issued a refund if it is not working? We want it just now we have paid for a service we are not getting! Not issuing refunds is beyond a joke we have kids who don't understand why this isn't working and having to source from elsewhere 

[DincroftClan]

Absolutely understand that and if was a film for adults would begrudgingly concede but surely they have to consider this films target audience. Dropping it at 22:00 wouldn't be acceptable would it? Looks like a lot of families had sights set on a family movie night. Sky needs to do better and at least not just send copy and paste notes about working on it 

[Paul+scat]

New matilda movie won't download

[SKY1992bf]

@Paul+scat  Apparently there is a technical issue with this title that sky are trying to resolve 

[Rando]

This is also happening to us... disappointing 

[JL54]

Also waiting with a very disappointed 4 year old who has been looking forward to this for over a week. Same response from Sky saying no refunds as they don't charge until it's been released so will keep a very close eye on my bill! Really not good enough from Sky, Amazon can manage it without a problem. Ridiculous really for the size of the organisation, waited over an hour for a reply on the live chat, and when tried the customer service number while waiting they had no clue of what the issue was or how to solve it. 

[Olivia+Mcnama]

Been waiting since purchase date! And now it's not working, and refusing refunds for skys problems. Have 2 unhappy children who have waited so long to watch this 

[Dylls10]

This is so unfair!!

can @sky update on when we are able to purchase this!!??

[Izzy79]

Really disappointing and no updates unless we have personally contacted them.

I have had to go and order off prime as my girls have waited so long for this.

Not happy at all!

[LIZZIEDUMM]

Why won't Sky issue a refund?