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This message was authored by: Coolcruzy

Message posted on ‎29 Nov 2024 02:18 PM

Sky VIP Silver member. Trying to claim a film

Hi, had a message off Sky saying we can claim a film via Sky VIP reward.  I followed the instructions, go through to the films that I could select, selected a film, then it asked for my surname, put that in, then it comes back with, "Unexpected error".  Tried several times now but can't get a film?  Any ideas? 

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Avatar for caesarome
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Message posted on ‎29 Nov 2024 04:42 PM

Re: Sky VIP Silver member. Trying to claim a film

Posted by a Superuser, not a Sky employee. Find out more

@Coolcruzy 

Make sure your tilte (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails

 

If it is and this error continues then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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Avatar for caesarome
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What's this?
Superuser
This message was authored by: caesarome Answer

Message posted on ‎29 Nov 2024 04:42 PM

Re: Sky VIP Silver member. Trying to claim a film

Posted by a Superuser, not a Sky employee. Find out more

@Coolcruzy 

Make sure your tilte (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails

 

If it is and this error continues then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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