Sky Store

[st110]

Cannot access a previously purchased film and am being asked to purchase it again to do so.The film is in my library and was originally purchased in 2021.

[caesarome]

@st110 

What device are you trying to access it on ?

[st110]

@caesarome @I have Sky Q. The film shows in my library on Sky Store. I try to send to sky box again and it says it has. But on Sky Q when I check purchases it's not there. I search for the film and it tells me to buy it. I purchase 2 other films at the same time and they are still there 

[mike+simmonds]

Which movie is it @st110 

A Disney group one by any chance ?

I only ask (and I can't remember the actual movie) but a few months ago I recall a problem where a Disney movie was available on line but not on a Sky Q box (we assumed it was to do with licensing ) 

[caesarome]

@st110 

All you can do is to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[st110]

@caesarome Thanks for your reply. Already talked to them. Total waste of time. They couldn't fix it. They offered to credit the price to buy movie again. I have a couple of hundred movies. How do I know if it's happened to more of them.

[Exiled-in-HH]

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@st110 wrote:

@caesarome Thanks for your reply. Already talked to them. Total waste of time. They couldn't fix it. They offered to credit the price to buy movie again. I have a couple of hundred movies. How do I know if it's happened to more of them.

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Was that by phone or live chat?

Isn't giving you a credit fixing it?

You could try watching your other purchases to find out if they are still available🤔