Sky Store purchases not sending to SkyQ box

[carver77]

I purchased a Box Set yesterday (Justified 1-6) and a movie (Butterfly effect).  I have selected "Send to Sky Box" multiple times over the last 24 hours and it says "Request Sent" but they aren't appearing on the purchases in on my Sky Box.  I have tried switching my Sky Box off at the mains etc but no luck...please help as I really don't want to watch them on my phone!

[caesarome]

You will need to get in touch with Sky Store support about this, there is a live chat here that is open until 7.30pm:

https://www.skystore.com/help/contact-us

[carver77]

I have been trying that but nobody seems to be there today! Will keep checking, thanks.

[mike+simmonds]

Hi @carver77 

Although @caesarome advice is probably the answer here - have you tried logging out of your Sky store account online and logging back in 

Also - do check that your Skystore account is associated with your Sky TV account in the online settings 

I love Butterfy Effect and will now watch it this weekend. Hope you get to be able to also. 

[carver77]

Thanks for the help guys....I was online chat with Sky for nearly an hour and a half and they couldn't fix it, they said my online account wasn't working properly and I need to open a new one! So I repurchased the movie and the box set on my skyQ box and they have credited me 🙂

I saw the Butterfly Effect about 20 years ago so looking forward to a rewatch! Enjoy

[mike+simmonds]

Just in case it helps / makes a difference for future @carver77 

I bought Ghostbusters Afterlife today on my phone using credit and sent it to my Sky box 

It didn't appear in recordings / purchases 

When however I navigated to the movie on Skystore on my box - my box knew I'd purchased it and allowed me to download it on my box. 

I wonder if it would have let you do that with yours (or did you try it ?)