Sky Rewards - Mamma Mia Here We Go Again offer

[JulieLacey36]

Hi, When I try to redeem this offer it is asking me to pay £7.99. There's no option for the free version

Please advise how I can redeem this

Many thanks

Julie Lacey

[mike+simmonds]

Morning @JulieLacey36 

For me, the instructions in the advert worked fine. Certainly for me it showed £0.00

Were you signed in to Skystore with yiur correct Sky accounr when you tried to buy ?  

These sre the instructions - if still no luck - I've attached a link for the Skystore live chat which opens next at 11am. Hope one of those helps. 

Just follow these simple steps for a show-stopping movie night in:
1. Go to Sky Store on your TV, or sign in with your SkyiD at skystore.com
2. Search for Mamma Mia! Here We Go Again
3. Select the HD Digital Buy & Keep version priced at £0.00/€0.00
4. You can also try saying ‘Movie Night In’ into your remote to redeem.

Offer available until 14 April

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@JulieLacey36 

Make sure you are looking at the second film "Here we go again" and not the first one.

[JulieLacey36]

I did. This is what I got 

[mike+simmonds]

Morning @JulieLacey36 

As you are seeing the £7.99 screen I think your only way to resolve this would be to contact the Skystore team. Live chat is usually very effective and is open in a couple of hours - 11am

https://www.skystore.com/n/hcus/help/contact-us 

[Padam_Padam]

I'm no longer a Sky customer, I don't have broadband or a TV service at all, and have no access to Sky VIP via the MySky app any more but yet I was able to log in to Sky Store with my old ID just now and add this movie for free to my Sky Store account. 

[best+of+the+best]

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@JulieLacey36 wrote:

I did. This is what I got 

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@JulieLacey36 Select the film from Sky VIP Gift

 

 

[best+of+the+best]

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@Padam_Padam wrote:

I'm no longer a Sky customer, I don't have broadband or a TV service at all, and have no access to Sky VIP via the MySky app any more but yet I was able to log in to Sky Store with my old ID just now and add this movie for free to my Sky Store account. 

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You don't need a Sky TV subscription to use  Sky Store 

Existing customer but only joined the Sky Community recently?

[Eilidh226]

Mine also done this on Sky Glass. I logged in to Skystore.com and purchased it there for free. It is now in my purchased movies on sky glass.