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Discussion topic: Says programme can't be purchased as your account is not enabled for purchases?

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Message posted on ‎01 Jan 2022 08:20 PM

Says programme can't be purchased as your account is not enabled for purchases?

Says film can't be purchased at the moment as your account is not enabled for purchases. This isn't true have made purchases last month. I cant see what I need to do or change. Thanks

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This message was authored by: Kimmybobs

Message posted on ‎01 Jan 2022 08:21 PM

Re: Says programme can't be purchased as your account is not enabled for purchases?

Plus I have all the subscriptions bar the sports so can't work out what is wrong

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Message posted on ‎01 Jan 2022 10:24 PM

Re: Says programme can't be purchased as your account is not enabled for purchases?

Posted by a Superuser, not a Sky employee. Find out more

Not sure what has happened but to have this fixed @Kimmybobs you will need to get in touch with Sky Store support. They have a live chat that is available from 11am tomorrow if that helps:

 

https://www.skystore.com/help/contact-us

 

Your TV subscriptions play no part in Sky Store purchases.

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Message posted on ‎01 Jan 2022 10:31 PM

Re: Says programme can't be purchased as your account is not enabled for purchases?

Thanks have an account in Ireland there helpline was closed by 8pm. I rang the UK number didn't think they would talk to me but they did and sorted it. Seems they put a limit on ur viewing card of how many purchases u can make throughout the year. Thanks for your help😊

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Message posted on ‎01 Jan 2022 10:36 PM

Re: Says programme can't be purchased as your account is not enabled for purchases?

Posted by a Superuser, not a Sky employee. Find out more
@Kimmybobs wrote:

Seems they put a limit on ur viewing card 

That is right they do to prevent overspending, glad you have it sorted.

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