Discussion topic: Rented film wont play even though its downloading

Reply

This message was authored by Symo11

Purchased a rental from sky and its downloading but not playing or given option to play

Reply

All Replies

This message was authored by caesarome

It should give you the option to play once enough of the film has downloaded so if isn't doing this and your broadband connection is fast enough then try pausing it for a minute and if that doesn't work try archiving it so you have to start again to download it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by mike+simmonds

It would be worth deleting the download (as it sounds like it is corrupted)

once deleted, go to your deleted folder (in recordings / manage / deleted) and delete it again from there.

that will remove the potentially corrupt download from your hard drive.

Then start the download again.

If that doesn't help then you need to try a livechat with the Skystore team when they open at 11am

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

Start a new discussion