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Discussion topic: Rented a film last sat 18/5. Had to put in new router wed. Film disappeared. All advice not working

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Avatar for Te36
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This message was authored by: Te36

Message posted on ‎27 May 2024 08:15 PM

Rented a film last sat 18/5. Had to put in new router wed. Film disappeared. All advice not working

Have tried all the advice on help forum. Logged onto sky store and the film is not in our restore list 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎27 May 2024 08:20 PM

Re: Rented a film last sat 18/5. Had to put in new router wed. Film disappeared. All advice not work

Posted by a Superuser, not a Sky employee. Find out more

@Te36 

You have 7 days to start watch a rented film and when you do you have 48 hours to watch and rewatch the film before it is deleted and you have to rent 9and pay) for it again.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎27 May 2024 08:21 PM

Re: Rented a film last sat 18/5. Had to put in new router wed. Film disappeared. All advice not work

Posted by a Superuser, not a Sky employee. Find out more

You only have 7 days to start watching it and when you do you have 48 hours to watch.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎27 May 2024 08:21 PM

Re: Rented a film last sat 18/5. Had to put in new router wed. Film disappeared. All advice not work

Posted by a Superuser, not a Sky employee. Find out more

@Te36  A rented film automatically deletes 7 days after downloading if not viewed 

 

or 24/48 hours after you first start watching 

 

if you want to watch again you need to pay again 


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