Refund for a free movie from Sky which was a gift from Sky who have charged me

[ZBB1]

I've been charged £9.99 for a movie that was a gift from Sky due to Sky q box freezing. I want a refund asap 

[caesarome]

@ZBB1 

Did you select the film from those in the list and was it then shown as being £0.00 on the screen ?

[ZBB1]

I had to ring up and speak with customer services as the options weren't showing on the message I received. They sent me a text to say the charge would be waved which I still have 

[mike+simmonds]

All the movies available as part of the free gift promotion were priced at £0.00 @ZBB1 

It seems probable that you selected a movie which was not on the list of free choices. 

If you selected a movie on your Sky Q box the charge would be added to your monthly bill. Have you checked your Sky monthly bill to check if it's been cancelled ? 

If Sky store support agreed as a gesture to refund the £9.99- and they haven't done so, my suggestion would be that you follow this up through their live chat which next opens at 11am Wednesday 

here is a link you can use 

hope you get it resolved 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@ZBB1 

What film did you select as it does appear that as we stated yesterday that you selected one that was in the list on this promotion.