Redeemed VIP gift but can’t find in purchase in library? It doesn’t exist? How do I view movie?

[Kosta]

I used my free VIP gift to purchase a movie. All was accepted  - email received indicating I can watch by going to sky store. When visiting sky store the movie has a charge. It tells me to go to library which I can't find? How do I access the free movie? I can get it on my iPad which isn't what I want

[caesarome]

What device are you trying to watch your free film on, a Sky Q one or something else ?

[Kosta]

Hi it's a sky puck

[caesarome]

To watch any Sky Store purchases, you’ll need to use the Sky Store app (through the Movies > Apps menu) on Sky Glass/Puck. 

[Kosta]

Thanks - I can see the movie but it isn't free as suggested? I can watch on my iPad but can't watch it via sky stream / movie / puck? Perhaps with free VIP purchase you can only watch on other devices? 

[caesarome]

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@Kosta wrote:

Thanks - I can see the movie but it isn't free as suggested? 

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That sounds to me as if you are not looking in the library section where your purchases like this free film should be.

[Kosta]

Thanks - finally got there! Appreciate the replies 

[Bella1970]

I would like to watch my free movie on sky store

[Bella1970]

I can't get my free movie on sky store can you help me please 🙏🏽 

[Bella1970]

I need a code 

[Bella1970]

What's the code for my free movie 

[Bella1970]

I needa code