Discussion topic: Purchased wicked on sky store premiere its not on my box now

This message was authored by: Sinead41 · ‎09 Jan 2025

I purchased wicked on Saturday Jan 4th I paid for rental for the week buts it's no longer on my box set and it's not a week

This message was authored by: daveNOS · ‎09 Jan 2025

@Sinead41 Did you start watching any of it? If you did then then the rental expires after 48 hours.

View this Answer within the discussion

This message was authored by: daveNOS · ‎09 Jan 2025

@Sinead41 Did you start watching any of it? If you did then then the rental expires after 48 hours.

This message was authored by: caesarome · ‎09 Jan 2025

@Sinead41

With rented films like this you have 7 days to start watching it but this then changes to 48 hours once you do.

If you want to watch it again then you will have to rent it and watch it again.

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This message was authored by: mike+simmonds · ‎09 Jan 2025

Hi @Sinead41

The answers from the others are correct. I would mention that it might possibly be worth trying a live chat with the Skystore team to explain what happened (that due to a misunderstanding you didn't get to view) and ask if they will offer you a goodwill rental

here is a link if you decide to try

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

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