Discussion topic: Purchased the film to rent ‘Plane’ but it is in UHD and our tv isn’t compatible

This message was authored by: KazSi · ‎08 Jul 2023

Purchased the film Plane to rent but it's in UHD and tv not compatible can we cancel it and try again

This message was authored by: oldfella · ‎08 Jul 2023

@KazSi wrote:

Purchased the film Plane to rent but it's in UHD and tv not compatible can we cancel it and try again

Hi @KazSi

Provided you don't play the UHD version you will not be charged.

So you can purchase the correct format.

This message was authored by: caesarome · ‎08 Jul 2023

@KazSi

To be able to rent the HD version you need to delete the UHD one then delete it again from the deleted folder. You will not be charged for this so after doing this you can then rent the HD version.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Purchased the film to rent ‘Plane’ but it is in UHD and our tv isn’t compatible

Purchased the film to rent ‘Plane’ but it is in UHD and our tv isn’t compatible

All Replies

Re: Purchased the film to rent ‘Plane’ but it is in UHD and our tv isn’t compatible

Re: Purchased the film to rent ‘Plane’ but it is in UHD and our tv isn’t compatible

Was this discussion not helpful?

Search Sky Community

Start a new discussion