Purchased movie isn’t showing on Sky Q box , purchases . But shows in my library on sky store. E

[diabeticguy]

I have purchased a film. It shows in my library but not on the Sky Q. I do not have access to restore purchases or send to box facilty, the buttons just do not appear on the website. Now I find that Sky Store app on my LG smart TV does not allow palyback as that function has been stopped.

[mike+simmonds]

Hi @diabeticguy 

On my 2020 LG CX6LA definitely no problem with the Skystore app- I just checked and plays fine. 

Do you have an update available for your app ? 

With regard to "send to box" my buy and keep movies are still available to "send" from my phone (not rentals of course )

live chat with the Skystore team is open now  if you need more detailed support 

https://www.skystore.com/n/hcus/help/contact-us 

[Caz63]

Hi I found it after looking for ages. Purchased films or vip gifts on sky q is under recordings .