Discussion topic: Purchased movie isn’t showing on Sky Q box , purchases . But shows in my library on sky store. Ever.

This message was authored by: diabeticguy · ‎07 Dec 2022

I have purchased a film. It shows in my library but not on the Sky Q. I do not have access to restore purchases or send to box facilty, the buttons just do not appear on the website. Now I find that Sky Store app on my LG smart TV does not allow palyback as that function has been stopped.

This message was authored by: mike+simmonds · ‎07 Dec 2022

Hi @diabeticguy

On my 2020 LG CX6LA definitely no problem with the Skystore app- I just checked and plays fine.

Do you have an update available for your app ?

With regard to "send to box" my buy and keep movies are still available to "send" from my phone (not rentals of course )

live chat with the Skystore team is open now if you need more detailed support

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Caz63 · ‎05 Apr 2023

Hi I found it after looking for ages. Purchased films or vip gifts on sky q is under recordings .

Discussion topic: Purchased movie isn’t showing on Sky Q box , purchases . But shows in my library on sky store. Ever.

Re: Purchased movie isn’t showing on Sky Q box , purchases . But shows in my library on sky store. E

Re: Purchased movie isn’t showing on Sky Q box , purchases . But shows in my library on sky store. E

Re: Purchased movie isn’t showing on Sky Q box , purchases . But shows in my library on sky store.

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