Purchased movie has gone blank in menu and can’t re-download without being asked to pay again.

[Fred1973]

Need help to restore a movie purchased in sky store as is only appearing as a blue faded tile in purchases menu and when try and re-download is asking me to re-purchase it at full price. 

[oldfella]

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@Fred1973 wrote:

Need help to restore a movie purchased in sky store as is only appearing as a blue faded tile in purchases menu and when try and re-download is asking me to re-purchase it at full price. 

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Hi @Fred1973 

Best to contact Sky Store directly.
Live chat is available 11am - 7:30pm Monday to Saturday
https://www.skystore.com/n/hcus/help/contact-us