@Hayz38
Does it appear here for you:
https://www.skystore.com/n/mlbm/my-library/my-movies
If so you should be able to select it and send it to your Sky Q box if it isn't appearing in your purchases.
If it doesn't appear there either and this was a Buy and Keep film then on Monday you can use this live chat to contact Sky support as it is open from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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