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This discussion topic has been answered Discussion topic: Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download.

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Message posted on ‎28 Oct 2025 08:08 PM

Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download.

Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download. Release date 27th October. 

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Message posted on ‎28 Oct 2025 08:10 PM

Re: Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download.

Posted by a Superuser, not a Sky employee. Find out more
@redhead933 wrote:

Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download. Release date 27th October. 

@redhead933 is this a purchase from Sky store ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Avatar for Laing1
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎28 Oct 2025 08:10 PM

Re: Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download.

Posted by a Superuser, not a Sky employee. Find out more
@redhead933 wrote:

Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download. Release date 27th October. 

@redhead933 is this a purchase from Sky store ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: redhead933

Message posted on ‎28 Oct 2025 08:12 PM

Re: Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download.

Yes  purchase from sky store 

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Message posted on ‎28 Oct 2025 08:16 PM

Re: Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download.

  • Yes. Movie in purchases but cannot download because it is also still in preorder 
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Message posted on ‎28 Oct 2025 08:22 PM

Re: Purchase stuck in preorder, but appears in purchases on sky q box. Cannot download.

Posted by a Superuser, not a Sky employee. Find out more

@redhead933 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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