Paid to buy and keep not letting me re watch movie

[fergusandme]

Hi, I recently purchased Barbie the movie at £13,99 to buy and keep, But now I cant re watch it 2 weeks later so its as if I rented not bought. I definetly puchased though but when I click on Barbie movie it asks for payment. Has this happened to anyone else?.

[caesarome · Accepted solution]

When you purchased it you would have been sent an email so does that show as Rented or Buy and Keep ?

If you login here you can see your purchases so does it show here:

https://www.skystore.com/n/mlbm/my-library/my-movies

[mike+simmonds]

Hi @fergusandme 

Did you buy a specific version (special edition / bonus edition ) of Barbie ?

Have you tried to view the exact version again ?

if you log on to Skystore on a phone or tablet - do you see Barbie there in your library with an option to "send to box". (I'm assuming here you are on Sky Q ) 

[fergusandme]

Hi @mike+simmonds thanks so much for your help. Yes thats exactly what the issue is. I've logged into Sky store before and I can see all my purchases in there!...including Barbie. Wonderful. Thank you.

[mike+simmonds]

Glad that fixed it @fergusandme 

Although I wouldn't have thought Barbie was a. movie "for me" - we saw it at the Cinema and it was good fun 🙂