Ordered film from sky store and blu ray not arrived for Christmas gift

[Dannyboy1111]

Ordered film from sky store and blu ray not arrived for Christmas gift

film ordered 16th December , the film should be despatched next day tracked but nothing showing anywhere , sky dobt care either , I want full refund now as I had to buy film elsewhere for the gift 

[GD1]

@Dannyboy1111  You will need to contact Sky Store directly, https://www.skystore.com/n/hcus/help/contact-us

[caesarome]

There is a live chat on the link posted by @GD1 so when it opens at 11am if you use it hopefully they can get to the bottom of this for you @Dannyboy1111 

[Dannyboy1111]

Still no reply from sky on my blu ray , no contact from sky st all , disgrace , demanding refund now 

[Dannyboy1111]

Live chat just says all day long not available .... sorry sky you get paid a fortune ... my best friend works for a newspaper in London and he will print my story against sky 

[mike+simmonds]

Morning @Dannyboy1111 

It's odd because I've needed to use the livechat twice in the last 10 days and both times I got on in a few minutes 

In both cases what worked for me is that I logged on at about 10.55 am and stayed logged on until the opening time at 11am and in both cases I was connected within about 10 minutes 

If you are free at that time I would try that - hope you get through. Worth emailing from the same link if you don't. 

https://www.skystore.com/n/hcus/help/contact-us 

When you look at My account / my orders - what does it say for your order ?

https://www.skystore.com/n/amyo/my-account/my-orders 

[caesarome]

@Dannyboy1111 

Live Chat doesn't open until 11am as stated earlier so if you are trying around the time of your posts at 7am then it shouldn't be a surprise that you can get to talk to them. So try again just before 11am as stated and hopefully this time you will get to talk to someone.

[Dannyboy1111]

I'm not stupid I'm well aware of 11 am , it's not working all day long 

[mike+simmonds]

Hey @Dannyboy1111 

We're only customers like you - trying to help 

Did you get no reply when you emailed ? 

[caesarome]

The first tine I have tried the Live Chat at 16.30 and after waiting 30 seconds agents were available so the longer you wait the more likely someone will be there.

[Dannyboy1111]

Still no film , it's a disgrace 

[mike+simmonds]

Did you get no reply when you emailed ?@Dannyboy1111 ?

[Dannyboy1111]

No reply at all yet I have been charged ... so fed up 

[mike+simmonds]

If you get chance @Dannyboy1111 and you can get online - 

Might be worth trying the livechat from about 10.55 am tomorrow - stay on the chat for 15 minutes and hopefully you will have connected in that time. 

It usually works for me if I need to speak to them. 

On your account/ orders  - does it say it was posted out ? 

[Dannyboy1111]

Still no blue ray now a month since it was meant to have been sent, 4 days since sky said they would get back to me

Redicukas oh and the money been taken by sky