Discussion topic: Not able to watch movie I paid for in sky store
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Message posted on 18 Mar 2026 04:29 AM
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Not able to watch movie I paid for in sky store
I have a sky glass and bought a movie.
A message pops up when I try to watch it saying that I have too many devices and I'm only allowed four. So I went and deleted all my devices in my account (it advised that the new one will be added automatically when i play the movie) it still won't let me watch.
I called support, spoke to numerous agents and none of them appear to have any idea what's going on (it's like they didn't have a clue what I was talking about)
- In the end I asked for a refund and was told I'd get one (this was two weeks ago, still no sign of the movie or refund)
Anybody have any idea what i can do?
I'm in Ireland, and the number they provide in app is not recognised on my phone.
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Message posted on 18 Mar 2026 05:34 AM
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Re: Not able to watch movie I paid for in sky store
It might be worth trying the live chat when it opens at 11am:
https://www.skystore.com/help/contact-us
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