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Discussion topic: No subtitles on downloaded Sky on demand

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Avatar for AlmostRegal
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This message was authored by: AlmostRegal

Message posted on ‎03 Dec 2023 08:59 PM

No subtitles on downloaded Sky on demand

I have just paid for and downloaded Game of Thrones Season 2. Subtitles are not working when I try to watch programme. This is hopeless - I really need subtitles, especially for such a complicated (but really great) programme. Is there a solution? I have paid £24 approx, watched episode 1 but cannot hear it or follow the dialogue so will not watch more until resolved - or given refund!

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎03 Dec 2023 09:47 PM

Re: No subtitles on downloaded Sky on demand

Posted by a Superuser, not a Sky employee. Find out more

@AlmostRegal 

 

Absence of subtititles in Sky Store content is a sad ongoing saga.

 

I'd suggest using the dedicated Store contact points (from tomorrow morning) to insist on a refund if they can't provide suitable remedy.

 

https://www.skystore.com/n/hcom/help/faq/complaints 

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This message was authored by: TimmyBGood

Message posted on ‎03 Dec 2023 09:48 PM

Re: No subtitles on downloaded Sky on demand

Posted by a Superuser, not a Sky employee. Find out more

@AlmostRegal 

 

Incidentally, for that kind of material an optical disk player and charity shop box-sets is typically far cheaper for more content ; )

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BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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