No option to send skystore purchase from library to Sky Q box

[Random+Dude]

Having had to reset my Sky Q hard drive I am trying to re-send a movie to the box. Most purchses in my library have the option "Send to Skybox" available, but one doesn't. It also doesn't appear in the "Restore Purchases" list under my account. Why is this one different?

[caesarome]

No idea why this has happened but as you can't send it then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Have you tried @Random+Dude to search on your Sky Q box for the exact same movie (same format / same edition / special edition etc)

If it's showing in the search results without.a price - you should be able to select it from there 

[Random+Dude]

Skystore seems to have a problem with this. Got in touch with them voa chat, spent the last hour or so fiddling with both the skybox and deleted the purchase and re-added it (at least I can see the "send to skybox" option now, but it still won't download. 

They've advised me its probably a hardware issue and to call their techie team.