Nearly three hours trying to redeem Voucher for my free movie.,

[JuneJuly]

Hello

I have been hours today and other days, trying to redeem my voucher for my free movie. Apparently I'm a Diamond VIP customer. I enter the voucher code , when asked, in the only possible space , which says 'voucher code' but a message says it's wrong and to enter on order summary page. Which doesn't appear anywhere in this process. 
thank you. 

[mike+simmonds]

Hi @JuneJuly 

Most vouchers go in to this box after signing in online

is this where you are trying ?

https://www.skystore.com/n/rdvc/redeem-voucher 

[JuneJuly]

Yes it is. Thank you. It won't allow me to go any further?

[mike+simmonds]

Best thing I can suggest @JuneJuly 

From 11am tomorrow you can livechat with the Skystore team (they open 11am to 7.30pm)

they should be able to work out what's going wrong. This is a good link (below)

if you are free then - try logging on at about 10.57 to be in the queue for when they open 

https://www.skystore.com/n/hcus/help/contact-us