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Discussion topic: My son accidentally rented a new movie on sky store when we wanted to buy due to cost and rewatching

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Avatar for kieronw
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This message was authored by: kieronw

Message posted on ‎27 Aug 2024 08:04 PM

My son accidentally rented a new movie on sky store when we wanted to buy due to cost and rewatching

My son accidentally rented despicable me 4 when he meant to click buy given the cost and wanting to rewatch 

rang sky immediately transferred to a department that was closed 

tried to use online assistant no help 

can this be easily/quickly reversed? 
thanks in advance 

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎27 Aug 2024 08:18 PM

Re: My son accidentally rented a new movie on sky store when we wanted to buy due to cost and rewatc

Posted by a Superuser, not a Sky employee. Find out more

@kieronw

It is to late to do anything tonight so  I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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