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Discussion topic: My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD?

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Avatar for DavidFF
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This message was authored by: DavidFF

Message posted on ‎16 Dec 2023 01:22 PM

My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD?

My daughter bought the Barbie movie on Sky Store (Buy and Keep). She has never received the DVD?  Who do we chase for this!!!!

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎16 Dec 2023 01:28 PM

Re: My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD?

Posted by a Superuser, not a Sky employee. Find out more

@DavidFF 

Does anything appear via her account when you login to this link:

 

https://www.skystore.com/n/amyo/my-account/my-orders

 

If not then she could use the live chat here to speak to Sky Store about this:

 

https://www.skystore.com/help/contact-us


It is open until 7.30pm.

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This message was authored by: Steffy87

Message posted on ‎13 Feb 2024 03:06 PM

Re: My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD?

Buy and keep just means she gets to keep it on her downloads, unlike when you rent and it expires after so long of starting it/ once finished watching. 

 

You have to pay extra to have the physical DVD copy now. 

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