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Avatar for Hannah851
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This message was authored by: Hannah851

Message posted on ‎26 Nov 2023 11:42 AM

Movies disappeared from Sky store app

We recently cancelled our sky tv and when we went to go to the Sky store app to watch movies we purchased in the past they have disappeared. Anyone else had this problem?

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Avatar for caesarome
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Message posted on ‎26 Nov 2023 12:07 PM

Re: Movies disappeared from Sky store app

Posted by a Superuser, not a Sky employee. Find out more

@Hannah851 

Afetr leaving Sky you will need to contact Sky Store support to ask them to change your account to Sky Store only one that will hopefully fix this for you.

 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎26 Nov 2023 12:07 PM

Re: Movies disappeared from Sky store app

Posted by a Superuser, not a Sky employee. Find out more

@Hannah851 

Afetr leaving Sky you will need to contact Sky Store support to ask them to change your account to Sky Store only one that will hopefully fix this for you.

 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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Avatar for Chicago13
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Message posted on ‎19 Jan 2024 12:20 AM

Re: Movies disappeared from Sky store app

Do you know how long this took?

I had mine transferred earlier and they said it may take a while.

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