Movie I purchased to rent has disappeared

[PJB09]

Purchased a film on sky store on weds and now it's disappeared and not in my purchased 

[mike+simmonds · Accepted solution]

Morning @PJB09 

Is this a buy and keep movie or a rental ? 

If buy and keep - do you see it if you look at your library online ? 

https://www.skystore.com/ 

If so you can send it from there to your Sky box

If it was a rental - did you watch any of it ? If so it would self delete after 48 hours 

[PJB09]

It was rental until Wednesday 17th Aug and yes we had watched some of it

[mike+simmonds]

Hi @PJB09 

That's annoying for you. Even though you have a week to start watching - as soon as you press play - a different 48 hour "window" opens and the end of that is  when your rental runs out 

in these circumstances it might be worth you trying a livechat with the Skystore team to see if they will do anything for goodwill. Maybe ask them for a free repeat rental of the same movie. 

They are open from 11am to 7.30pm every day - and should be there now  

hoping they are helpful - good luck 

https://www.skystore.com/n/hcus/help/contact-us 

[SDHD]

I rented a movie started watching it this morning. Was going to finish it tonight but it has disappeared of my Sky Q box.  That is certainly less than 48 hours! Not impressed hopey money will be refunded. 

[mike+simmonds]

Hi @SDHD 

I realise you mention starting watching the movie this morning. 

I wonder - did you rent it this morning or earlier in the week. If a few days ago, is it possible you pressed play momentarily more than 48 hours ago ?

if so that would be the reason - even if it was momentary. 

either way, my suggestion would be that you chat this through with the Skystore team and see what they can sort out for you. 

I find the livechat option is usually very good - but not open now till Monday 11am.  You might be able to get through by phone on Sunday but I haven't tried that myself. 

This is a good contact link and I hope you get it resolved. 

https://www.skystore.com/n/hcus/help/contact-us