Missing movies on sky store

[th1971]

I have left Sky, but had a few purchases, which are no longer showing (Les Mis: The Staged Concert being one of them, and is still available to purchase on Sky Store)

I emailed the help email address to query this on the 16th, got confirmation they would reply within 48 hours and still waiting. Are they behind on queries or are they ingnoring me!

Would like all my purchased films back. If I buy something, it is usually mine to keep not to be removed.! 

[mike+simmonds · Accepted solution]

Hi @th1971 

It might be worth trying the Skystore livechat - which is open now and until 7.30pm

https://www.skystore.com/n/hcus/help/contact-us 

[th1971]

Live chat worked.

For some reason they could not find the movies, but they eventually did

[mike+simmonds]

Thanks for confirming @th1971 

Did it take you long to get to a person ? 

[th1971]

Took about 20 minutes so better than before

[mike+simmonds]

Thanks @th1971 

Not that bad I guess