Left sky want to keep films that I’ve bought

[Alix11]

I left sky a month ago and spoke with someone on the live chat about the 30/40 odd films I had bought that I didn't want to lose. They told me once I left, I could get back in touch and they would ensure I could log in to just access the films I had bought. But since I have left sky, it seems impossible to contact them or get through to anyone! Has anyone had a similar experience or can advise what to do?

Thanks in advance!

[GD1]

@Alix11  All films bought through the sky store should still be available https://www.skystore.com/

[Alix11]

Do I need them to link it to my account though? As when I follow that link it just tries to sign me up?

many thanks 

[mike+simmonds]

When you leave Sky as a "paying monthly" customer @Alix11 - you need to arrange for the Skystore team to mark your Skystore account as a Skystore only account (I think that's the wording they use)

best way to contact them is through this link although the livechat option isn't manned until 11am tomorrow - hope that helps 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

Once they have changed your account to a Sky Store only one then you access to your films will be via the Sky Store app, website and if you have a LG TV the built in Sky Store app.

[Alix11]

On the phone to them now, no one seems to know how to change my account to a sky store only account. Would it make a difference that I have already left sky?

I have just logged into sky store using my old details but no films are showing.

[mike+simmonds]

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@Alix11 wrote:

On the phone to them now, no one seems to know how to change my account to a sky store only account. Would it make a difference that I have already left sky?

I have just logged into sky store using my old details but no films are showing.

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Are you speaking to the dedicated Skystore team @Alix11  ?(details in the link above) 

as opposed to a general Sky number 

The "Skystore only" thing is something that we see a lot of on the forum and the Skystore team should definitely be able to resolve this. 

perhaps you might be better on a livechat with them tomorrow? 

[Alix11]

Will give that a try tomorrow!

Many thanks to all for helping! 🙂

[caesarome]

It might be worth using the live chat tomorrow to get through to the Sky Store team as they should know how to do this for you:

https://www.skystore.com/n/hcus/help/contact-us

The fact you have already left shouldn't matter I would have thought.